If you’ve landed here then you’d like a bit more info about our Warranty Policy so here it is. Also read our Returns Policy.
We want you to be happy with Ezywiper and our products. So if something isn’t going right, get in touch, and we’ll make sure it’s sorted.
How long is the warranty?
Ezywiper’s product warranty runs for 1 year from the date of purchase.
What products are covered?
All Ezwiper products (“Goods”), including wiper blades and accessories are covered by the warranty.
What does the warranty cover?
The warranty covers any problems with the product’s materials and/or workmanship, as well as problems with the product not performing correctly (“Defects”) including:
- Damaged or broken wiper blade connectors and end caps
- Split or broken rubber on the blades
- Wiper blades that are not properly clearing water from the windscreen, missing sections of the windscreen, or causing problems like streaking or smearing.
Ezywiper also offers an EZYFIT Guarantee if the blades do not fit the specified vehicle (if ordered directly by you, not via a third party).
If the wiper blades arrive damaged or are lost in transit that is also covered by our warranty.
What isn’t covered by the warranty?
The warranty does not cover (and to the extent permitted by law, we have no liability for), any damage to a vehicle or injury or death of a person related to the installation or use of the products including, but not limited to, damage to a car windscreen during the installation or use of the wiper blades.
If the wiper blades are an incorrect fit as the result of an error by your or a third party you used to purchase the blades, we may ask you to cover the return shipping costs under the EZYFIT Guarantee.
The warranty does not cover you if you order the wrong product or provide the wrong delivery address. Delivery delays from the courier are sadly outside our control (as much as we wish they weren’t) so we don’t offer refunds for delayed delivery.
What is the warranty process?
Please contact us in writing if you would like to make a warranty claim. You will need to provide details and evidence (such as a photo) of the issue and details of when the problem occurred.
We’ll get in touch once we’ve received your warranty claim.
Sometimes we may ask for further information, such as proof of purchase. If it is outside the 1 year warranty period we may need to know more to verify the problem occurred before the end of the warranty period.
If we think the problem may be solved with troubleshooting advice we’ll get you to try what we advise first.
If this doesn’t work, or isn’t suitable for your situation, we’ll offer a full replacement (including shipping costs) or give you a full refund, whichever you would prefer.
Usually you won’t need to return the defective product to us, but if we do, we’ll cover the cost of the return postage if the defect is covered by the warranty.
Is the warranty transferable?
No. The warranty is extended to the original purchaser of the product and it cannot be transferred.
See our terms and conditions for the full terms governing our warranty and returns policies.